apelbet Casino & Sportsbook Data Care

This page describes what we collect when you use apelbet and how we keep that data protected. We operate sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports betting (Mobile Legends, Free Fire, PUBG Mobile) in jurisdictions where local law permits. Your account data—email, identity documents, payment details, transaction history—is processed and stored according to the standards set out in this policy.

We collect data only to operate your apelbet account, process deposits and withdrawals, verify your identity, detect fraud, and comply with legal obligations. We do not sell your data. We do not share it with advertisers. We encrypt passwords and payment information. This policy explains what we do, how long we keep data, who may access it, and your rights as an apelbet account holder.

Data We Collect on apelbet

When you register an apelbet account, we collect your email address and a password you create. We use your email to send account confirmations, password resets, and withdrawal notifications. We store your password as an irreversible cryptographic hash; we cannot retrieve or read it. If you forget your password, you request a reset link via the login page; we send a 24-hour token to your email.

When you verify your identity (KYC), we collect a national ID (KTP, passport, or driver's licence) and proof of residential address (utility bill, bank statement, or rental agreement dated within 90 days). We scan these documents using optical character recognition (OCR) to extract names, ID numbers, and addresses. We compare the data against public registries to confirm validity. Once verified, we store the document images and extracted data indefinitely to comply with anti-money-laundering regulations.

When you deposit or withdraw, we collect your payment destination (DANA account, e-wallet Virtual Account, etc.). For mobile banking and local payment, we store your phone number. For bank accounts, we store your account number and bank code. We use this information to route transactions correctly and to detect fraud (for example, if a withdrawal destination suddenly changes to an account in a different city).

How We Use Your apelbet Data

We use your email to confirm account actions (login attempts from new devices, password resets, withdrawal requests). We use your identity documents to verify you are a real person and to prevent account takeover and money laundering. We use your payment details to process deposits and withdrawals and to match incoming transfers to your account. We use your transaction history to detect unusual patterns (rapid deposits followed by withdrawals, multiple failed payment attempts) that may signal fraud or system abuse.

We also analyze aggregate data (how many users deposit via online payment on Mondays, which slot games are popular during Idul Fitri) to improve our platform. This analysis uses anonymized data—we strip away names and email addresses—so individual users cannot be identified. We do not use your data for marketing or to build a profile of your personal interests outside apelbet.

Data Security and Storage on apelbet

We encrypt your password, payment details, and identity documents using AES-256 encryption. Our servers sit in data centres with 24-hour physical security, redundant power supplies, and daily backups. Access to your data is restricted to apelbet staff (engineers, compliance officers, customer support) who sign confidentiality agreements. Passwords and encryption keys are stored separately from encrypted data, so even if one is breached, the other remains secure.

Our servers may be located outside Indonesia (for example, in Singapore or the Philippines); however, encryption ensures your data is protected in transit and at rest. We comply with Indonesia's data protection standards (UU No. 27 Tahun 2022 on Personal Data Protection). If we experience a data breach, we notify affected users within 24 hours and provide guidance on account recovery steps.

How Long We Keep Your Data on apelbet

We keep your email and account details indefinitely to enable you to log in and recover your account. We keep your identity documents (KYC) indefinitely to comply with anti-money-laundering laws, which require platforms to retain KYC data for 5–10 years after account closure. We keep transaction records (deposits, withdrawals, bets) for 90 days after the transaction to handle disputes and chargebacks. After 90 days, we move older records to cold storage (offline backup), where they remain for 7 years per regulatory requirement.

If you close your apelbet account, we retain your data according to the same schedule. Your account becomes inaccessible immediately, but we keep the underlying records for legal and compliance purposes. We do not delete data before the retention period expires, as we may need it to investigate fraud, settle disputes with payment processors, or respond to legal requests.

Your Rights Regarding Data on apelbet

You have the right to access your data: log into your apelbet account and download your transaction history and profile details from Account Settings. You have the right to correct your data: if your email or address has changed, email our support team with a proof document, and we update your profile within 2 business days. You have the right to data portability: we can export your transaction history in CSV format for use on another platform.

You do not have the right to be forgotten (erasure) while your account holds funds or is subject to legal investigation. Once your account is closed and all legal holds are lifted, you may request deletion of non-regulatory data (e.g. your email can be removed, but your KYC documents and transaction history are retained per law). Your request is processed within 30 days.

Cookies and Tracking on apelbet

Our apelbet website uses cookies to store your login session (so you stay logged in when you close and reopen your browser) and to remember your language preference. These are essential cookies; you cannot disable them without breaking your account access. We do not use tracking cookies (cookies that follow you across other websites) or cookies for advertising purposes.

Our Android APK and iOS Safari browser access do not use cookies. Instead, we store your session token locally on your device. This token expires after 30 days of inactivity, and you must log in again. You can manually log out at any time from Account Settings, which immediately deletes the token and invalidates all sessions on other devices.

Legal Requests and Law Enforcement

We comply with legal requests from courts, law enforcement, and government agencies in jurisdictions where we operate. If we receive a court order to disclose your data, we do so; however, we notify you unless the order explicitly forbids it. We do not proactively monitor accounts or share data with authorities without a legal order. We do not assist with requests from private individuals (for example, debt collectors or ex-partners) unless they provide a court order.

Contact and Data Subject Rights

If you have questions about your data, how we use it, or your rights, contact our support team via in-app chat or email. We respond within 7 business days. If you believe we have violated your privacy rights, you may file a complaint with Indonesia's Office of the Personal Data Protection Authority or pursue legal action in your local jurisdiction. Our commitment is to keep your apelbet data secure, use it only for account operations, and respect your rights as outlined in this policy.